COVID-19 and your customer experience
Above all, we hope this message finds you, your families, and loved ones in good health and safety. We are dedicated to conducting our business in absolute compliance with the CDC guidelines so your customer experience is as secure as possible. We wanted to reach out to let you know step-by-step how we will ensure the health of everyone within and beyond the dealership walls.
Health and safety first. We urge that all employees stay home if they experience any symptoms. We have also kindly asked all staff members to refrain from shaking hands and to maintain a safe distance.
Cleanliness. We have intensified the dealership cleaning regimen. There will be a continual rotation of staff throughout the day that will sanitize all surfaces, door handles, and everything that comes into human contact. Their routine will also include a deep clean after hours.
Glove service. Every Sales Associate, Technician, Valet, and Lot Attendant will be given gloves and will have a fresh set for each vehicle serviced. Gloves will be made available when entering the dealership.
Everyone will do their part. Our entire staff has been provided with health guidelines from the CDC. We have instructed our employees to take responsibility to clean and disinfect their areas multiple times a day–this includes light switches, desks, chairs and computer accessories.
Convenience won’t stop (in-store and virtual). If you prefer not to visit the store, please contact us to discuss your needs. We have a dropbox location on our service driveway for drop-offs after hours. Additionally, all of your shopping can be done online with our state of the art features that even include a virtual showroom.
If you have any questions or concerns, please don’t hesitate to contact the dealership. We will be intensely monitoring for any updates on laws, codes, and guidelines via the CDC.
The Shelly Automotive Group encourages customers, employees, and community members to reference the below list of various resources regarding the novel coronavirus (COVID-19).
Center for Disease Control and Prevention
California Department of Public Health
Orange County Health Care Agency
The California Department of Public Health recommends practicing common sense public health measures to help combat the spread of the coronavirus. These measures include:
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when you are sick. Avoid close contact with people who are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces.